Report a security issue.
If you find a suspected vulnerability in Folio, use our support form and start the subject with “Security report”. Reports go to Folio’s administrators and are not published on the website.
What should your report include?
- The affected page or feature and a short description of what happened.
- Steps to reproduce the problem with your own account and a sample document.
- Your browser, device, and the approximate time you noticed the issue.
Keep sensitive information out of your report.
Do not include passwords, access tokens, payment details, or other people’s documents. Describe the problem using a non-sensitive example. Do not access someone else’s files or disrupt the service to demonstrate an issue.
For questions about a file, payment, or account, the same support form is available. Our privacy page explains how documents and support messages are handled.